We understand that sometimes people have a change of mind after they have made a purchase. As a form of gratitude towards your unwavering support, we have decided to provide 100% exchange/returns. The following applies for receiving of wrong items/defective products as well.
The following conditions must be fulfilled to be eligible for the exchange/return:
- Unused items in new condition with their original packaging
- Items must be purchased in the last 7 days
- Receipt or Proof of purchase must be provided
- Item must be personally brought down to our office for inspection
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Journeyman Good's decisions on returns and exchanges are final.
In order to make a Exchange/Return request, please email us at firstname.lastname@example.org with:
1. Your order details
2. Your reason for a product return/exchange (include photographs where appropriate)
We will get back to you within the next three working days.
If your return is approved, we will process the refund and a credit will be applied to the original method of payment. Processing time is approximately 7 business days.